Luxury Sales Associate - Harvey Nichols We currently have a fantastic opportunity to work for a very successful high-end retail company that sells designer luxury luggage, travel accessories and leather goods to work in their Harrods concession. A fully comprehensive training and induction package will be provided to ensure an excellent level of product knowledge is maintained and so you can become a professional Sales Advisor with the ability to earn a great deal of commission and the opportunity of career progression. £16,400k P.A base, PLUS COMMISSION!! Locations: Harvey Nichols, Manchester MUST be able to work weekends and until 8pm. Shifts on a rota basis. MUST HAVE PREVIOUS LUXURY SALES EXPERIENCE. Key Tasks * Maintain and increase the sales figures of the store/concession * Acknowledge and greet customers as they enter the store * Have a clear understanding of the company selling technique * Be able to confidently suggest an "add on" sale to customers * Understand our after-sale services, such as repairs and insurance letters * Always promote the company in a positive manner * Maintain a thorough knowledge of all merchandise (composition, carry on sizes, necessary product care) * Be able to handle a telephone enquiry/sale confidently and promptly * Ensure a high level of housekeeping and product care is maintained * Ensure merchandise is refilled efficiently and ticketed correctly * Checking off of deliveries/transfers efficiently * Merchandising of the branch * Deter shop lifters by providing alter, vigilant presence on the sales floor Essential skills * MUST have previous sales experience within a luxury brand * Exceptional customer service * Ability to communicate professionally and build rapports with people from all backgrounds * Able to work well under pressure, in a team or on own initiative * Team player * Organised and a high attention to detail