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Live Chat Advisor - Starts 4.10.2021 Birkenhead

In or around this area

Birkenhead

Job reference

livchat

Hourly rate

£8.36 - £8.91 per Hour

Job Description

Live Chat Advisor - Starts 4.10.2021 Birkenhead

Job posted by: Justine Jones

Our client is looking to recruit 5 Full Time Live Chat Advisors to join a busy contact centre environment based on the Wirral. Starts Monday 4th October for training and must be flexible to work on rota basis any 5 out of 7 days between 8am-8pm.

You will be working on behalf of one of a well known Online Retailer and duties will include:

  • Answering incoming customer service emails/live chat's from customers - where is my parcel/delivery based queries/refunds and complaints
  • Processing customer queries and amendments as requested
  • All associated back office administration duties
  • Handle customer enquiries telephonically/email/live chat and social media channels
  • Liaising with customers, internal/external departments
  • Manage and resolve customer complaints and identify and escalate priority issues
  • Document all call information according to standard operating procedures

To apply please register with us at www.hrgo.co.uk/register or call us on 0151 203 1757 ask for Beth or Jon for more details.

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