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Key Account Management

In or around this area

Wells

Job Reference

272419/001

Salary

£50000 per annum

Job Description

Key Account Management

Are you experienced in account management or business development in the energy , technology, carbon or aerospace sector?

Our client, an energy technology company, is rapidly growing and seeks a Key Account Manager to expand and manage their referral partner program, fostering client growth and ensuring exceptional service.

We're looking for a driven Key Account Manager to oversee client engagement and growth through direct sales and key reseller partners. Responsibilities include managing referral partners and clients to drive business growth and maintain product/service quality.

There is the opportunity to grow the role, but initially you will be responsible for:

  • Attending marketing & networking events to increase the companies brand presence & attract new referral partners & opportunities.

  • Educating new referral partners and clients on products & services and communicating the benefits of becoming a referral partner / client.

  • Onboarding new referral partners, providing training and ongoing support to ensure they accurately promote our services and product and help deliver an outstanding client experience.

  • Following up with prospective partners/clients and undertake negotiations to close contracts.

  • Fostering and maintain working relationships with referral partners and clients and resolving issues to ensure relations are maintained.

  • Actively promoting new products & services, including the creation of communications and briefing clients and partners to ensure clients benefit from new offerings.

  • Co-ordinating and overseeing referral partner activities, ensuring products and services are accurately represented and sold in line with quality standards.

  • Developing and maintain accurate hand over processes to technical teams/managers ensuring hardware is managed efficiently.

  • Prepare and present key metrics for e.g, growth, lifetime value, customer satisfaction, acquisition rates and up-sale rates on a monthly/quarterly or annual basis to internal teams for review & action.

  • Engage with clients to ensure satisfaction and provide internal feedback for issue resolution.

  • Identify and implement new growth opportunities to maximise sales.

Technical Knowledge & Experience:

  • Degree level educated

  • Proven track record in driving growth in similar industry, e.g Energy, Technology, Software Control or Carbon

  • Strong negotiation and customer service skills

  • Excellent communication skills (both written and verbal)

  • Knowledge of energy sector & decarbonisation

  • Excellent client service skills

Requirements

  • Full-time - Permanent (40 hours per week) - Monday to Friday

  • Driving Licence (Required)

  • Right to Work in United Kingdom (Required)

  • Prepared to undertake CRB Checks

  • Office based in Wells , frequent travel around the UK

Benefits:

25 Days annual leave + bank holidays

£50k DOE

Company pension

Sick pay

On-site parking @ offices

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