Working with the Serco Employment Skills and Enterprise (ESE) you will contact and provide support for the recently unemployed, the scheme involves engagement with participants to understand their requirements for support with their job search, as varying levels of support maybe required. The service is to offer a short package of tailored support to help them become familiar with current recruitment practices and understand sector specific approaches which may help them to secure employment.
All participants must have minimum of 4 hours 1-2-1 support and 1 digital group session, a personalised CV and Job Finders action plan.
The Job Search Advisor role delivers a professional and high-quality customer service on behalf of Serco and its clients'. This role is to manage inbound and outbound contacts within agreed services levels across multiple contact channels to identify and record the individuals support needs. The Job Search Advisor will need to follow established scripts, procedures, processes, legislation and systems to source information on the level of support required.
Participants will be offered up to three sessions where the Job Search Advisor will provide information on a one-to-one basis to provide expert information, advice and guidance, and an enthusiastic service to participants to equip them with the right information to support their job search.
In order to provide personalised advice, adviser responsibilities include tailoring information to the participants situations, conducting research, monitoring developments in education, training and employment and raising awareness of support options available to them.
Part of this role is to understand the participant experience which will involve engagement with participants who are part of the scheme and completing surveys to understand their experience and use this insight to improve.