For our prestigious client, a leader in forest and paper industry we are looking for Inside Sales Specialist that will support the Ukrainian territory.

The ideal candidate for this position will be responsible for ensuring high business customer satisfaction by providing competitive solution & service management towards company customers. As an Inside Sales Specialist you will be supporting order management, logistics, sales processes from customer request through to delivery.

Location: Wrocław, near Magnolia Park

Working Hours: Flexible (between 7-10am start)

Team Size: 10 people from multiinternational background

Responsibilities

• Ensuring high quality, proactive inquiry and offering management for non-order related customer requests
• Ensuring high quality and timely responses for order related customer requests
• Negotiating and finalizing deals for defined customer accounts
• Monitoring fulfilment of customer service level agreements, initiating proactive actions - if applicable
• Supporting in registering sales opportunities and ensuring correct deal documentation in Salesforce CRM system
• Ensuring product consulting and alternative product selling
• Supporting actively in Forecasting & Allocation management
• Assuring and controlling accurate account and data quality
• Guaranteeing smooth and timely communication with various stakeholders to achieve efficient sales & service management

Qualifications

• University degree or strong professional experience
• Fluent in Ukrainian and English language, Hungarian language is an asset
• Very good communication skills and confidence attitude
• Results driven and proactive solution approach
• Sales and customer service-oriented mindset
• Team player, excellent networker and communicator, both externally and internally
• Good system knowledge and experienced in using CRM tools like Salesforce (nice to have)