We are currently recruiting Inbound Customer Service Advisors to work on behalf of a British Telecommunications company who provide broadband, landline, digital television and mobile services. You will be responsible for handling all calls relation to mobile services. You will be expected to take enquiries as regards to billing on accounts, technical support with handsets, limits and upgrades of tariffs, taking payments from customers, reinstating accounts and notating all calls in full detail on the system.

These are full times roles working an average 40 hours per week receiving 40 minutes for lunch and x2 10 minute breaks (Breaks are unpaid). Working any 5 out of 7 days Monday- Sunday between 7.30am-10.00pm

Job Purpose

• Answer calls both incoming and making outbound calls when required
• Handle customer enquiries both telephonically and by email
• Back office administration
• Account administration on contracts
• Basic fault finding skills
• Manage and resolve customer complaints
• Taking payments and resolving billing issues
• Taking calls regarding account suspension
• Provide customers with product and service information
• Identify and escalate priority issues
• Follow up customer calls where necessary and document all call information according to standard operating procedures

Generic Profile

• Previous call centre work/customer service experience desirable and administrative experience
• Mobile phone service provider experience advantageous or a technical/it background
• Excellent telephone manner and clear verbal communication skills
• Committed to delivery of a consistently high quality of customer service
• Ability to communicate in a clear and effective manner via different methods
• Excellent listening and questioning skills along with excellent conflict management skills and objection handling techniques
• Confident personality and skill in striking rapport with the customer

To apply please register online at www.hrgo.co.uk/register-new and then contact us on 0151 203 1757 to discuss.