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Inbound Customer Service Advisor

In or around this area

Sunderland

Job reference

260897/003

Salary

£22200 per annum

Job Description

Inbound Customer Service Advisor

Job posted by: Angela Hewitt

HR GO are looking to recruit Inbound Customer Service Advisors to start though-out July and August for their prestigious Contact Centre based in the Sunderland area.

The ideal candidate should have come from a solid telesales or retail background, with excellent customer service skills.

In return for this, you can expect to work in a friendly environment with on-site facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices.

Responsibilities and main Attributes:-

Receive inbound calls from new and existing customers

Communicate the benefits of products and services

Build an excellent rapport, understanding their needs in a professional manner

Ability to work to targets

Excellent communication skills, both verbal and written

Understand and upsell the company products

Data entry and information gathering

Ability to work to KPI'S

IT literate and attention to detail

Experience of working within a call centre environment is desirable

Consistent delivery of quality and attention to details

Enthusiasm for customer service and satisfaction

IT literate and competent

You will be expected to work between the hours of 8am and 8pm and also requires working 1 in 2 Saturdays and 1 in 4 Sundays, and flexible RDO (rota'd day off) - Average 37.5 hours.

The salary is £22,200 per annum and offers excellent Company Benefits.

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