Our client is currently seeking Inbound Customer Service Advisors to join a busy High Street Retail contact centre, with starts on Monday 18th/25th October.
The roles are full time 40 Hours per week and work on a rota basis 5 out of 7 days between 8am-8pm. This is a site based role placed conveniently within walking distance of local transport links.
The customer services team deal with all customer related queries including chasing deliveries and returns, online and ordering issues, in store issues and store reservations, gift card enquiries, promotion enquiries and marketing queries. We work in a very busy and fast paced environment where communication is key to ensure the smooth running of the operation. As an agent, you can expect to respond to our customers via various channels mainly email and telephone but also conversocial which includes Facebook, Twitter and now Instagram. They also offer a telephone ordering service where customers can call up and place an order over the phone. They have also more recently become involved with the new personal shopper service and will be looking to work closely with the stylists in the near future.
This is an excellent opportunity should you be looking to expand on your current customer service skills. We are looking for self motivated, confident candidates who are able to strike a rapport with customers with ease. Must have good computer skills due to systems use and good level of grammar.
All roles are subject to skill ability tests sent out following interview process. To apply please register with us at www.hrgo.co.uk/register. Upon completion please call Jon or Beth on 0151 203 1757 to discuss in more detail.
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