Job specification

Position: Inbound Customer Advisor (On-site)

Location: Knowsley, Prescot

Hours: Between 8am-8pm 5 days out of 7 (weekends on a rota)

Or Part Time: Shift 1: -Part-time hours: 20 Hours PW.

Saturday = 8 hours per day- Between 8-8pm

Sunday= 11am-3pm

Monday= 8 hours flexible between 8-8pm

Shift 2:- Part-time hours: 18 Hours PW.

Saturday = 9am to 7pm

Sunday 9am to 5pm

Salary: £313.50 - £334.12 per week / Pro rata (Temp to Perm)

We are currently looking for a number of self-motivated individuals with a passion for customer service. Our client is a well established call centre who pride themselves on career progression and opportunities to develop your skills further as full training and support is given.

Duties:

• Manage inbound calls in a timely manner- Adhering to Call Centre KPI's
• Follow communication "scripts" set out.
• Maintain GDPR rules and regulations.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to up-sell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Achieve and exceed Call Quality targets.

Skills and Experience:

• Good computer skills with accurate data entry.
• Customer focus and adaptability to different personality types
• Strong telephone and verbal communication skills along with active listening
• The ability to display empathy and patience.
• Be able to keep calm under pressure, due to high call volumes.
• Experience in a fast- paced environment.

Please call Nicola for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk