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Inbound Customer Advisor (On-site) (Full or Part Time)


Merseyside - Prescot
up to £334.12 per week
Permanent
Job Reference
HRGO223

Job specification

Position: Inbound Customer Advisor (On-site)

Location: Knowsley, Prescot

Hours: Between 8am-8pm 5 days out of 7 (weekends on a rota)

Or Part Time: Shift 1: -Part-time hours: 20 Hours PW.

Saturday = 8 hours per day- Between 8-8pm

Sunday= 11am-3pm

Monday= 8 hours flexible between 8-8pm

Shift 2:- Part-time hours: 18 Hours PW.

Saturday = 9am to 7pm

Sunday 9am to 5pm

Salary: £313.50 - £334.12 per week / Pro rata (Temp to Perm)

We are currently looking for a number of self-motivated individuals with a passion for customer service. Our client is a well established call centre who pride themselves on career progression and opportunities to develop your skills further as full training and support is given.

Duties:

  • Manage inbound calls in a timely manner- Adhering to Call Centre KPI's
  • Follow communication "scripts" set out.
  • Maintain GDPR rules and regulations.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to up-sell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Achieve and exceed Call Quality targets.

Skills and Experience:

  • Good computer skills with accurate data entry.
  • Customer focus and adaptability to different personality types
  • Strong telephone and verbal communication skills along with active listening
  • The ability to display empathy and patience.
  • Be able to keep calm under pressure, due to high call volumes.
  • Experience in a fast- paced environment.

Please call Nicola for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk


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