Key responsibilities:
1. Operational
* Manage Import container movements on behalf of clients
* Work closely with other regional offices to ensure consignments move correctly, on time
* Provide transactional service supports such as Customs clearance and haulage
* Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
* Communicate and escalate to team members and Management wherever necessary
* Ensure total accuracy of all information and high standards of operational service are met at all times
* Observe deadlines and SOP

2. Administrative
* Generate and maintain control sheets to fully track and audit all consignments accurately
* Maintain systems with accurate and real-time data

3. Commercial
* Provide ad-hoc freight quotations on request, using every opportunity to up-sell services
* Monitor and control all cost and revenue at job-file level
* Confirm and process all job-file invoicing

Key requirements:
- Experience in Ocean Freight Forwarding
- Good administration skills
- Excellent Customer Services skills
- Proactive and flexible approach
- Excellent stakeholder management skills
- Ability to prioritise and work under pressure
- Attention to detail
- Excellent communication skills (written and verbal)
- Strong numeracy/literacy
- Basic IT; Microsoft Office, In-house systems