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HR Operations Manager

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Job Description

HR Operations Manager

Job posted by: Michelle Ings.

Primary Responsibilities of Role:

 Deliver an effective, efficient, and friendly operational HR service to the Bank.

 Manage the HR Information System (ADP) to ensure robust and timely reporting on people metrics

and an easy to use employee and manager self-service.

 Manage / oversee the monthly payroll, including UK payroll and Nigerian Rep Office Payroll oversight

and pensions administration processes by the responsible HR Officer.

 Ensure the payroll and visa requirements for the Bank's international secondees are met.

 Ensure accurate and timely reporting of payroll to Finance by the responsible HR Officer.

 Ensure compliance with all HMRC employer duties and requirements.

 Provide administrative support, reporting and assist with job analysis for the Bank's annual

submission to reward benchmarking surveys.

 Manage the end of probation process for all new joiners, coaching managers through the process as


 Manage the administration and reporting of the Bank's performance management processes.

 Managing and overseeing the benefits administration for the Bank.

 Manage the annual review of the employee benefits provision, including Private Medical Insurance,

Group Income Protection, Life Assurance and other core benefits, benchmarking to the market as


 Manage the Bank's responsibilities as a Home Office Visa Sponsor.

 Manage and oversee the response to audit requests for HR information.

 Ensure the HR information system is always up to date.

 Manage the recruitment processes for the Bank, ensuring that candidates and hiring managers

receive a great service and the right talent is recruited into the Bank.

 Manage the onboarding and induction processes for the Bank.

 Manage and update the HR policies as required.

 Provide advisory and administrative support to employee relations cases, as directed by the Senior HR Business Partners.

 Manage requests for operational HR support including attendance management support, employee

enquiries, reference requests etc. Manage the HR team inbox.

 Support the Head of HR and Senior HR Business Partners with the management of aspects of the

Senior Managers and Certification regime, including liaising and consulting with SMF holders (EMC

Leads and Board directors).

 Manage key HR vendors, such as provider of occupational health services, including contract

management and liaison.

 Create and deliver L&D initiatives, including lunch & learns and bite sized training, in consultation

with the Senior HR Business Partners. This may include delivery of training related to people

management and sourcing of appropriate suppliers for other training.

 Manage learning and development activities from an administration and coordination perspective.

 Manage the Bank's online mandatory elearning package, including the vendor management of the


 Provide internal communications, administrative and reporting support for the Bank's annual Great

Place to Work Survey.

 Ensure that administration is delivered in line with Regulatory requirements.

 Maintain a close liaison with the Senior HR Business Partners to ensure that the operational HR

support for the business areas they support is efficient and effective.

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