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Housing Assistant - Customer Service

In or around this area

Shepton Mallet

Job reference

123456

Hourly rate

£10.64 per Hour

Job Description

Housing Assistant - Customer Service

Location: Shepton Mallet

Job Tittle: Housing Assistant - Customer Service

Hours: Monday to Friday 8:30am-5pm

Pay: £10.64 per hour

HR GO Recruitment are looking for someone To be the first point of contact for customers with housing related enquiries. To give initial housing options advice, triage cases effectively and to provide comprehensive administrative support to the Housing Options Team.

Job Responsibilities:

  • To provide preliminary advice and information about homelessness and the prevention of homelessness,
  • To effectively triage those that are homeless or at risk of homelessness and collect information about the household and their circumstances in line with team requirements. Make an appointment for the client to have an assessment with a Housing Options Officer.
  • To assist the Housing Options Officers with the administrative aspects of managing Prevention and Relief cases. This could include reviewing the Personalised Plan, making referrals or other administrative tasks.
  • Provide a first point of contact for customers, partners and other agencies for the team via the telephone, face to face and email.
  • Provide statistical reports on behalf of the Housing Options Team when required.
  • To comply with the Council's Health and Safety at Work policies and safeguarding duties.

If interested, please click 'Apply Now!'

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