Main purpose The post holder will provide strong leadership and management to the Heads of Services (Community, Residential and Day) so that they are effectively developed, organised and operate as an effective management team to ensure operational reliability, consistency and affordability to those we support The post holder will contribute to the Society's strategic planning, governance, quality improvement and financial and performance management processes having operational responsibility for the effective implementation of these processes. They will also have responsibility for the achievement of key objectives within the Society's Strategy and Business Plan in conjunction with the Chief Executive, Deputy Chief Executive and the Head of Service roles. To represent the Society and build working relations and networks with external professionals including commissioners in order to maintain, evolve and develop opportunities. Key tasks Operational Planning and Delivery 1 Develop and maintain key relationships with external partners both locally and regionally to sustain SCP offer and consider business growth opportunities. 2 To be accountable for overseeing the development and implementation, by Heads of Service, of the Redesign objectives as described in SCP business plan 3 Ensure regulatory and professional standards are adhered to through a series of annually reviewed internal action plans delivered by Heads of Services with their managers to ensure ratings reflect as a minimum a Good CQC rating or equivalent 4 Work closely with the Society's Senior Leadership Team (SLT) and HR Advisor to ensure that SCP remain a competitive, cost effective and attractive provider/employer within social care 5 To be the nominated person for CQC and oversee SCP's compliance with the registered managers (Head of Services for Community & Residential) by undertaking internal audit and annual simulated inspections. 6 To be accountable for compliance with service specific audits both internally and with external partners/agencies to maintain and improve quality and the society offer 7 Work with Heads of Services and be accountable for ensuring relevant IT systems used to aid service delivery and people management are meeting operational services requirements. 8 Comply with and lead on the implementation of Society procedures in line with policies and HR requirements. 9 To ensure Heads of Services are managing and have available to them the required staff resources to enable the society to provide a reliable and consistent offer. 10 To ensure that Heads of Services are promoting and encouraging engagement and consultation with service users in order to shape the society offer. 11 Be an active member of the society's Health & Safety Committee and ensure health and safety compliance within all operational areas. Strategic Planning 1 Contribute to the development of the Society's strategic business plan, in response to the Society's vision, values and ethos and taking into account external factors affecting the work of the sector, in conjunction with key stakeholders. 2 To work collaboratively within the senior leadership team (SLT) in order to ensure SCP keeps abreast and considers the changes within health and social care locally and nationally in order to influence the SCP offer Financial Management 1 Identify and oversee a robust financial management process alongside SLT and the Head of Finance. 2 To be accountable for managing budgets as delegated by the Society's SLT and to oversee and ensure Heads of Services are managing budgets within the agreed financial and service delivery targets. 3 Work as part of SLT with key service leads to contribute to the Finance and Income Generation Strategies. Robust Governance 1 To be accountable for negotiations with local authority/health commissioners and senior managers regarding framework agreements and contracts ensuring delivery and monitoring are compliant. 2 Foster good working relations and report to the Board of Trustees on progress against key operational objectives, providing regular update reports and information. 3 Contribute to and ensure the policies and procedures of the organisation are reflective of professional and regulatory standards and meet operational requirements. Leadership 1 Develop a visible presence and role model the Society's values to inspire and motivate staff at all levels within SCP and ensure a positive external image 2 Work closely with the Training & Quality Assurance Manager and Heads of Services to foster a culture of quality that ensure the Societies Quality Assurance Framework is meeting the required expectations and is in line with regulatory compliance requirements. 3 Be accountable for ensuring staff are compliant with regards to training and fulfilling the Learning & Development policy requirements of the society. 4 Direct and oversee Heads of Services to produce and work to annual service plans that reflect the overall direction of SCP and its business plan objectives. 5 To deputise for the Deputy Chief Executive Officer during their absence 6 To lead on safeguarding and chair SCP's internal safeguarding panel meetings, comprising of the designated safeguarding leads (Heads of Services), working in partnership with all relevant agencies to ensure safeguarding good practice is embedded within SCP's offer.