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Government Support Line Advisor

In or around this area

Knowsley

Job reference

GSLA102

Weekly rate

£334 per week

Job Description

Government Support Line Advisor

Job posted by: Justine Jones

Position: Government Support Line Advisor

Location: Knowsley Industrial Estate

Hours: Monday-Friday 9-5pm & 8-4pm & 10-6pm (must be able to do all shifts)

Salary: £334 per week

Based in Knowsley Industrial Estate, our client is an internationally renowned company specialising in government contracts such as Defence, Healthcare, and Home Office services.

Duties and Responsibilities:

  • Booking appointments for claimants
  • Assistant claimants in completing online forms
  • Identifying vulnerable claimants, assisting where required
  • Updating system with relevant call details
  • Liaising with other service centres via email and telephone
  • Understanding and maintaining GDPR rules and regulations
  • Achieve and exceed call quality targets
  • Managing own targets such as call times and other KPIs

Skills and Experience:

  • Good computer skills
  • Proven ability to deliver excellent customer service
  • Adaptability to different personality types
  • Strong verbal communication skills along with active listening
  • The ability to display empathy and patience
  • Be able to keep calm under pressure, due to high call volumes

What HRGO offer:

  • Free onsite parking
  • Onsite cafeteria and vending machines
  • Accessible via public transport
  • HRGO rep onsite Monday-Friday to offer support
  • Temp of the month award with prize
  • Covid secure office environment
  • 28 days holiday
  • Pension contributions
  • Weekly pay

Please call Ella/Robyn for more information on 01513471110 or email ella@hrgoliverpool.co.uk / robyn@hrgoliverpool.co.uk

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