Position: Government Support Line Advisor

Location: Knowsley Industrial Estate

Hours: Monday-Friday 9-5pm & 8-4pm & 10-6pm (must be able to do all shifts)

Salary: £334 per week

Based in Knowsley Industrial Estate, our client is an internationally renowned company specialising in government contracts such as Defence, Healthcare, and Home Office services.

Duties and Responsibilities:

• Booking appointments for claimants
• Assistant claimants in completing online forms
• Identifying vulnerable claimants, assisting where required
• Updating system with relevant call details
• Liaising with other service centres via email and telephone
• Understanding and maintaining GDPR rules and regulations
• Achieve and exceed call quality targets
• Managing own targets such as call times and other KPIs

Skills and Experience:

• Good computer skills
• Proven ability to deliver excellent customer service
• Adaptability to different personality types
• Strong verbal communication skills along with active listening
• The ability to display empathy and patience
• Be able to keep calm under pressure, due to high call volumes

What HRGO offer:

• Free onsite parking
• Onsite cafeteria and vending machines
• Accessible via public transport
• HRGO rep onsite Monday-Friday to offer support
• Temp of the month award with prize
• Covid secure office environment
• 28 days holiday
• Pension contributions
• Weekly pay

Please call Ella/Robyn for more information on 01513471110 or email ella@hrgoliverpool.co.uk / robyn@hrgoliverpool.co.uk