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French-Speaking Customer Service Administrator

Job Reference: LJ051125

Call Centre and Customer Service
Hailsham, East Sussex
£26000 per annum
Permanent

Job Title: French-Speaking Customer Service Administrator
Location: Hailsham
Salary: £26,000 per annum (depending on experience)
Contract Type: Full-time, Permanent
Hours: Monday to Friday, 8:00am-4:00pm
Hybrid Working: Office-based with one remote day per week after probation
Holidays: 23 days plus public holidays

About the Role

HRGO Recruitment are looking for a proactive French-speaking Customer Service Administrator to join our busy and friendly team in Hailsham. You'll be the first point of contact for our French and Belgian customers, handling enquiries, processing orders, and ensuring excellent service from start to finish.

This is an excellent opportunity for someone who enjoys working in a fast-paced, international environment and takes pride in delivering high-quality service. You will play a key role in supporting our French and Belgian customers by managing orders, handling enquiries, and ensuring a smooth customer experience from start to finish.

You will be joining a collaborative, supportive team where initiative and attention to detail are valued, and where your contribution will make a real difference to the business.

Key Responsibilities

  • Respond to customer enquiries by phone and email in French and English.

  • Process customer orders, returns, and exchanges accurately.

  • Maintain customer and order records, and produce regular reports.

  • Liaise with warehouse, sales, and logistics teams to ensure smooth delivery.

  • Resolve issues efficiently, maintaining a high standard of customer satisfaction.

Skills and Experience

  • Minimum of 3 years' customer service or administrative experience.

  • Fluent in French (native or near-native) and fluent in English.

  • Excellent communication, organisation, and IT skills.

  • Positive, professional attitude and calm under pressure.

Benefits

  • 23 days' holiday plus public holidays.

  • Discretionary annual bonus.

  • Pension scheme and life insurance (2x annual salary).

  • Employee Assistance Programme (including 24/7 wellbeing support).

  • Ongoing training and professional development.

  • Regular team and company events.

If you're a fluent French speaker who enjoys providing great service and wants to join a supportive, professional team, we'd love to hear from you.

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