Profile

We are looking for a fluent French (ideally native French) and English speaker to support our client's customers. You will be an enthusiastic and engaging individual with high energy levels with previous experience in a B2B customer services role, capable of building and maintaining strong relationships with customers. You must have a positive and pro-active attitude and will be used to working in a busy fast paced environment.

Main Job Tasks and Responsibilities

Inputting of sales orders and other sales based daily computer duties.
Customer liaison: Talking with customers on a daily basis and assisting with any enquiries (products, deliveries, prices etc.).
General phone answering (dealing with enquiries & transferring calls).
Liaising with couriers regarding delivery issues.
Dealing with warranty and returned goods.
Liaising with sales team on leads and providing general assistance (samples etc).
Database Management: Keeping customer records up to date (Outlook and SAP databases).
Mail-outs: Electronic or hard copy mail-outs to Customers.
General filing of daily paperwork and other duties as reasonably required.

Personal Profile
Enthusiastic & energetic individual with excellent telephone manner
Independent worker who is confident in using own initiative.
Self-motivated individual who delivers results.
Excellent interpersonal skills - able to develop effective relationships.
Cross cultural awareness, respect for other cultures.
Strong commercial insight & communication skills.

Key Competencies
Very strong written and verbal communication skills in French and English.
Excellent people management skills to interact with colleagues, cross-functional teams and third parties.
Good at building relationships.
Organisation, planning and time management.
Problem analysis and-solving, decision making.
Persuasiveness, adaptability and innovation.
IT Skills
Word, Excel, Outlook, CRM essential
SAP & ShoreTel; desirable but not essential as full training will be given

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.