Here at my client, everyone brings their own expertise and enthusiasm to work, to enable customers to make the right insurance decisions to meet their needs. you will be passionate about helping their customers and employees move on and up in life and business. 　

They nurture and invest in talent to ensure that great people build great careers with them. There's a variety of different career opportunities which enable people to fulfil their potential and they provide an award-winning range of training, recognised in 2015 by Investors in People (IIP) with a Gold level accreditation. Other prestigious industry awards they have won include General Insurer of the Decade at the British Insurance Awards 2014.

Position Description

This is an opportunity to work within a busy facilities team performing an important role providing both helpdesk and switchboard support as well as completing departmental administration. Duties involve collaborating and communicating with many parts of the my clients UK business.

Typical duties will include, but not be limited to:

Providing an efficient switchboard service; managing incoming calls to the　main switchboard and routing calls to the correct internal customer
Providing Helpdesk service including receiving calls and logging on to our　helpdesk system for various internal teams including mechanical 　 services, electrical services,　maintenance　services, furniture removal, mailroom and general　repairs
Book use of company vehicles
Receive and respond to calls to book meeting rooms and video conferencing equipment
Departmental admin including, invoice processing, placing departmental orders, DSE　assessment monitoring, managing company eye care scheme
Provide back up cover for reception
Monthly dispatch of engineering products to the clients engineers
　　
The candidate must be highly organised and a team player with a strong customer focus. Influential and friendly you'll be confident liaising with a wide range of people - both in person and on paper.

Skills & Experience

Relationship management is key so your communications skills will need to be outstanding - both written and verbal
Previous corporate switchboard experience an advantage
Good numerical and literate ability
Flexible attitude and willingness to help with occasional overtime on reception
Practical knowledge of Microsoft programs, specifically Excel and Outlook
Accuracy and attention to detail
Ideally with previous experience in a customer service role

Additional Requirements

Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with the client.