Events Customer Success Manager for Leading Global Events Co (Hybrid role) working from home 2 days a week
£35,000 + 10% Bonus + Superb Benefits
London
We are looking for an experienced self-motivated Customer Success Manager who has a vision for customer success and is passionate about, retention, growth, and overall success with exceptional organisation, presentation, attention to detail and communication skills This is an exciting opportunity working in the Operations team for a Customer Success Manager, to work across our conferences and exhibitions in a variety of sectors. The role will focus on building relationships with our clients and providing customer service and general support for Delegates and Exhibitors, both pre-event and onsite, via inbound and outbound phone calls, e-mail, or other communication methods. The ideal candidate will be someone who has a customer driven approach, thrives off problem solving and concern resolution and enjoys thinking outside of the box to find and improve customer communication processes.
Proven experience of working in a customer facing role is essential coupled with technical expertise and experience working with customer support helpdesk such as Zendesk, Freshdesk or similar. Experience in the international conference and exhibition industry is beneficial with the ability to multi-task, prioritise and manage time effectively. Demonstrated ability to deal with change and be a team player and able to deal with a broad range of people at every level. Someone who is keen to embrace and learn to use new technology and IT systems
Key Responsibilities:
As a Customer Success Manager, you will be forming the bridge between our clients and the event teams. You will be responsible for taking inbound exhibitor and delegate questions, providing exceptional customer support, and analysing and implementing ways to improve their pre-event journey from contract signature to onsite delivery
Excellent Company benefits
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