HRGO are currently recruiting for Emergency Call Handlers on behalf of a Public Sector health organisation based in Norwich. This is a temporary position with the possibility of becoming permanent for the right candidate.
Job Title: Emergency Call Handler
Location: Norwich
Hourly Pay Rate:
Weekdays 06.00 to 20.00 £10.40
Nights 20.00 to 06.00 and Saturdays £14.39
Sundays and Bank Holidays £17.57
Please only apply if you can cover all shift patterns, which includes Nights and Weekends.
Qualifications
4 GCSEs at grade C or above (or an equivalent qualification) including English
RSA Level 3, (or equivalent keyboard skill)
Experience Required
Previous call centre environment
Understanding of medical terminology
Customer service experience
Excellent listening skills
Remain calm under pressure
Handle traumatic, emotional and distressing situations
The ability to manage and support others during times of crisis -most commonly during an emergency call
Parking on site is available.
Do you want to be part of a team of Call Handlers responding to all incoming telephone calls, giving emergency calls priority over non-emergency calls; on a 24/7 basis, working rotating shifts basis.
Please apply now if you're interested!
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