HRGO are pleased to recruiting for an experienced Customer Service Trainer, Training Designer or L & D Practitioner, who will work closely with our team of trainers; coaching and supporting them to design and deliver exceptional training to all Customer Support new starters and to design and deliver upskilling to develop the contact centre team.

This is a fixed term contract for 12 months.

With a starting salary of: £30,158 per annum.

Duties of the role:

• Support, assess and coach the department trainers to enable effective learning and development　
• Ensure all learning programmes meet business and learner requirements　
• Evaluate and assess the effectiveness of the learning material and identify requirements for continuous improvement　
• Develop mechanisms to produce learner and training records and enable reporting on L&D metrics and team objectives
• Develop and embed all aspects of the training cycle to enable effective learning needs analysis and evaluate and report on the effectiveness of learning events and solutions.
• Support trainers to deliver high quality learning programmes from design to evaluation
• Delivery of demonstrable improvements of learning materials, training delivery, and learner outcomes　
• Develop a flexible and multi-skilled training team increasing capability to deliver a range of learning solutions and improve customer and learner experience.

Essential:

• CIPD qualification in Learning and Development or equivalent
• Extensive facilitation and coaching experience
• Knowledge of Customer Service call handling techniques in a contact centre environment
• Understanding and practical experience of adult learning and development techniques and methodologies, gained through extensive experience as a trainer/HR professional in an equivalent environment
• Experience of communicating and presenting to large groups and all levels and of influencing and developing individuals and teams (internal)　

About you:

• Proactive and Flexible
• Ability to prioritise and use initiative
• Problem solving and analytical skills
• Communication skills at all levels
• Personable and a team player

About our client:

Their corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry.

Everyone plays an important role in helping to keep more than £2trn of savings safe. They're committed to bringing in people who are ready to make a difference and put UK savers at the heart of what they do. 

Benefits of working for our client:

• Hybrid model
• Flexible working arrangements
• Discretionary bonus arrangements
• 25 days annual leave provision
• Development Opportunities
• A free employee assistance programme

Offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks.