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Customer Support Administrator

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up to £26000 per annum

Job Description

Customer Support Administrator

  • Job Title: Customer Support Administrator
  • Location: Eastbourne
  • Salary: £24k-£26k (FTE)
  • Job Type: Permanent
  • Part time hours available
  • Work hours: Monday to Friday (9:00am-5:30pm)

HRGO Recruitment are seeking a Customer Support Administrator for a well-established transport and logistics company based in Eastbourne. This is 1 out of the 100 other branches in the country and over 400 around the world. You will need to be a highly motivated and customer-oriented individual. You will be responsible for providing exceptional support to clients, advising on different suppliers, and ensuring a smooth and efficient logistics process is in hand.

You will serve as the primary point of contact so your attention to detail, problem solving and ability to build relationships will be crucial in this role.

Duties will include but not limited to:

  • Responding to Customer queries via phone, email, and social media
  • Preparing quotations based on client's specifications
  • Communicating with Carriers, H/O and other suppliers
  • Supporting sales team with administration tasks
  • Building relationships with clients to boost retention
  • Collaborate with internal teams
  • Maintain accurate and up-to-date customer records
  • Provide status updates on shipments, delivery schedules and any changes/delays
  • Handle any customer complaints professionally
  • Stay up to date with industry trends and regulations for best practice

Role Requirements:

  • Be positive, persistent & proactive
  • Deliver on expectations
  • Excellent customer service
  • IT literate
  • Logistics experience (preferred not required)
  • GCSE qualifications or equivalent

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