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Customer Services

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up to £37000 per annum

Job Description

Customer Services

Job posted by: Michelle Ings.

Customer Services - Supply Chain - Logistics

  • Excellent organisational, communication and time-management skills
  • Experience with the Luxury Retail industry within a warehouse or supply chain environment.
  • Ability to follow processes but identify and flag when situations deviate from normal activities.
  • Experience of adapting to change and adjust communication techniques when working under pressure.
  • Build and maintain outstanding communication skills with the customer, internal staff and suppliers.
  • Enhanced operational knowledge of computer applications including MS Office and Manhattan WMS systems.
  • High levels of organisation and attention to detail required to ensure communication structure is always managed on a professional and consistent level.
  • Ability to use own initiative, resolve day to day challenges for individual circumstances and for the wider team.
  • Ability to work to deadlines, prioritise own workload and communicate to others when tasks need delegating.
  • Maintain a friendly, calm professional manner reflecting the high service levels expected.

Key Tasks and Responsibilities

  • Monitor and maintain the mailbox for inbound communication, responding, categorising, delegating and flagging email traffic to ensure organised structure is maintained and email communication is made available for any future reference or audit.
  • Maintain and develop high standards of Customer Service levels, responding to written and verbal enquiries and issues, communicating in a professional manner at all times.
  • Work cohesively with the Warehouse Team, Supervisor and Operations Manager to ensure consistent and open channels of communication are always maintained, relaying and exchanging regular information updates for operational activities.
  • SquareNet/Manahattan WMS administration and control, including order waving process for non-sellable stock items covering: K PLV, X STATIONERY, Y PACKAGING, PERFUMES, BEAUTY, UNIFORMS and other materials.
  • When requested, preparation and distribution of Dispatch's Reports and Delivery Notes.
  • Maintain high levels of communication to the teams, responding appropriately via email, face to face communication or any other nominated platform or system.
  • Assist with any escalation or stock investigation including completion and submitting of any claim's forms.
  • Maintain high standards and oversight of all areas of responsibility, give full assistance to internal/external audits & compliance checks as directed.
  • Help ensure Health & Safety standards are maintained at all times and report on breaches of safety & security.
  • Regularly demonstrate to others, safe working practices and deliver WMS Manhattan training to other members of the team either upon adhoc requests or via planned system training workshops.
  • Monitoring Dashboard for Advanced shipping notice
  • Monitoring Mailbox for inbound Manifest
  • Updating Inbound Schedule report
  • Uploading photos of any Damages / Discrepancies into in house quality system
  • To support on the customer communication and management of the consumer return.

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