HRGO are looking for a Customer Service Advisor for our client based in Hythe. You should have an exceptional level of customer service, dealing with all calls and emails effectively and efficiently. You will be required to manage workloads, deal with all queries and be professional when assisting customers with information, pricing, availability and more.

Your Responsibilities:

• Playing an active role in contributing to the team and department targets across a number of KPI's.

• Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.

• Providing an outstanding level of customer service which includes providing help and product advice as required.

• Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.

• Resolving all customer issues whilst demonstrating a "nothing is too much trouble" approach at all times.

• Flexibility in working arrangements to ensure customer demands and business needs are met.

• Taking responsibility for personal development, identifying training requirements and support needed.

• Recognising and providing feedback on improvements that can be made to improve efficiencies.

• Consistently demonstrating and adhering to the brand values at all times

Experience

• Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable.

• Previous telephone and/or customer service experience.

• Excellent communicator with a great phone manner.

• Well-developed keyboard and PC skills.

• Organised, able to prioritise and work to deadlines.

• Self-motivated to achieve great results across a number of KPI's.

• Strong customer service ethos.

• Able to work to a high degree of accuracy, often under pressure.

This role will be 40 hours per week, 5 days and will have varied shifts times. Every other weekend you will be required to work a Saturday or Sunday, with a lieu day in the week. This is a permanent position and is an excellent opportunity to work with a successful, company. If you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.