Job Description

Position: Customer Service Specialist

Location: Chester

Hours: Monday - Saturday 9.00am-5.30pm (5 days) 37.5 Hours per week

Salary: £19,750 P/A

Due to growth and success, we are currently looking for a Customer Service Specialist to join a large organisation in the heart of Chester.

If you are currently seeking a new challenge, working within a high achieving team in an excellent environment then this is opportunity for you!

The ideal candidate will have gained previous experience within a contact centre environment with previous experience of building rapport with customers, be able to think on your feet and get to the bottom of any issues and proactively resolving You will be responsible for building long lasting relationships with their premium customers.

What the company offer:

• Modern office environment, easily accessible with local transport links within walking distance

• In-house training and on-going career development

• Pension company contribution

About the role:

• Provide support for all queries from Premium Accounts

• Identify any trends and potential risks, recommend solutions, and implement them quickly

• Utilise sales techniques and objection handling to overcome situations whilst keeping the longevity of the contract

• Actively engage with customers in line with SLA's

• Create strong relationships with owners via phone and email

• Provide expert knowledge

• Complete day-to-day tasks within the team and the wider business

• Demonstrate excellent teamwork to achieve targets set by the business

• Helping to increase overall retention and performance of accounts

• Demonstrating a high level of confidence and ability in managing and resolving conflict

• Consistently demonstrate passion for the business and the role

• Show confidence and conviction with decision making taking full responsibility for your actions and outcomes

• Demonstrate an ability to think and act at a high level to achieve targets

You will have outstanding verbal and written communication with strong analytical and problem-solving skills. Must be able to build rapport as well as manage and maintain strong customer relationships. Must have a sound knowledge of Microsoft Word, Windows, and Excel.

To apply please forward your current CV to nicola.evans@hrgo.co.uk or call 0151 347 1110 to discuss in more detail