HRGO Recruitment are looking for a experienced Customer Service Team Leader for a 12 month contract for one of the most fastest growing, most impressive new brands in the quality nail beauty industry.
You will ensure, structure, discipline, and results in all aspects of our customer services, maintaining an already established environment in which the team can excel.
You will report to the Head of UK Customer Experience and lead the Customer Services team (a team of 4) who represent the brand to customers across all of our channels, and online daily; feeding back issues to ensure constant service improvement and customer satisfaction.
This role is hybrid with at least 2 days a week in the Brighton HQ. This is role is to cover maternity leave and so you will lead, support and develop the team, whilst maintaining a unified team of professionals, and lead them to carry out the best service in line with the strategy set out by the Head of Customer Experience.
Responsibilities
About you:
The CS team always put the customer first and we take pride that will always speak to a team member to settle their query. Our client is looking for someone who is as passionate about customer satisfaction, quick resolutions and representing the brand in a friendly and engaging manner as we are.
For this role, you will also need:
What the client can offer you:
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