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Customer Service Coordinator

In or around this area

Malton, Sherburn

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£23000 per annum

Job Description

Customer Service Coordinator

Job posted by: Justine Jones

Job specification

Position: Internal Sales Negotiator (Customer Service)

Location: Sherburn, Malton

Hours: Monday - Thursday 08.15 - 16.40 and Friday 08.15 - 15.55

Salary: £23,000p/a + excellent benefits

Contract: Permanent

Our client is a global manufacturer, supplying the construction industry and are currently looking for an Administrator to support the sales team.


  • Dealing with incoming enquires from new and existing customers by phone and email.

  • Building relationships with new and existing customers, alongside Architect's, Engineers and Main Contractors

  • Outgoing calls - Have the Confidence to introduce yourself as a representative to secure new work and exchange information

  • Preparing processing & checking detailed quotations with 100% accuracy to meet customers deadlines and departmental standards

  • Partake in training for preparation in quotes

  • Quotation follow up and information gathering

  • Negotiating and securing orders within agreed contribution parameters

  • Setting up projects & opportunities on Salesforce

  • Work as a team with the external Area Sales team, to ensure we optimise sales and contribution.

  • Working closely with colleagues and other departments (technical, customer service and accounts).

  • Project tracking and follow up.

  • Forecasting sales opportunities accurately within salesforce alongside working with bespoke reports for your area

  • Processing orders on to the system with 100% accuracy ensuring deadlines are achieved

  • Raising credit notes where applicable

  • Meeting and achieving KPI's with the motivation and enthusiasm to surpass expectations


  • Computer literate with good pc and data entry skills

  • Previous experience working with Salesforce preferred however not compulsory as our system is bespoke

  • Well organised and with an attention to detail

  • Ability to work on own initiative whilst still being a team player

  • Ability to work to deadlines

  • Competent in mathematics

  • Good communication and telephone skills

  • Ability to quickly develop knowledge of both products, the marketplace, and develop the systems used within the company

Please call Nicola at HR GO for more information on 0151 3471110 or email Nicola.evans@hrgo.co.uk

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