* HRGO Recruitment have a fantastic opportunity for a number of Inbound Customer Service Advisors based in the Washington/Gateshead area on behalf of our client. Start date is 16th December. This is an on-going assignment, providing phone based and e-mail Customer Support for well known household brands and e-commerce retailers.
Agent Candidate Profile:-
* Ability to demonstrate empathy with the customer
* Experience of working within the utility sector would be advantageous
* Dealing with both inbound calls and e-mail based customer related queries and determining the best resolution
* Responding to customer enquiries and complaints by phone, email and letter
* Excellent Technical knowledge with the ability of using various systems
* An ability to build rapport with the customer
* An understanding of social media to help keep abreast of client's products
* Must possess an excellent telephone manner
* A team player who proactively shares knowledge, expertise and ideas
* Ensure the highest level of customer satisfaction at all times
Terms of Contract:-
* £8.70per hour
* Temp to Perm role for the right candidate
* Over-time available
You must be an excellent communicator both written and verbal, be confident and have a sound background in customer service or administration.
You must also be available to register with the Agency prior to interview with the Client.
Please apply today IMMEDIATE INTERVIEWS AVAILABLE (Closing date is 29TH November)
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