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Customer Service Advisor

In or around this area

Ellesmere Port

Job reference

264303/002

Salary

£19877 per annum

Job Description

Customer Service Advisor

Job Description

Position: Customer Service Advisor

Location: Ellesmere Port

Hours: Monday - Friday Shift between 8.00am-7.00pm, Saturday 9.00am-3.00pm (1 in 4 on rota basis)

Salary: £DOE P/A

Due to growth and success, we are currently looking for a Booking Specialist to join our client based in Ellesmere Port.

If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!

The ideal candidate will have gained previous experience within a similar role. Ideally if you have worked within the travel industry previously in relation to customer services, booking of holidays/flight and packages however not essential. You will possess excellent customer service skills, with good communication skills both verbally and written. Deliver a professional service within a timely manner and the ability to work well using own initiative.

What the company offer:

  • Modern office environment, easily accessible with local transport links within walking distance

  • In-house training and on-going career development

  • Pension company contribution

  • Company Bonus Scheme

  • Long Service and Employee Awards

  • Hybrid working options

About the role:

Your responsibilities as a Customer Service Advisor would be:

  • Monitor and action all email & telephone requests for bookings

  • Carry out the above in line with set company service level standards in a friendly & professional manner

  • Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed

  • Use industry knowledge and initiative to choose best airlines to approach to meet client's requirements

  • Make sound commercial decisions on margins & pricing on a booking-by-booking basis

  • Work on own initiative without constant supervision

  • Update all transactions accurately into the database

  • Keep on top of all airline deadlines for deposits, balance payments, names & ticketing

  • Ensure payments are received from clients in good time to meet deadlines

  • Develop a good understanding of the market and competition

  • Follow up quotes by telephone or email

  • Form close ties with staff within airline partners to strengthen relationships

  • Be aware of, and work towards, sales targets

  • Answer phones of other departments during busy times

To apply please forward your current CV to laurab@hrgoliverpool.co.uk or call 0151 347 1110 to discuss in more detail

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