Position: Customer Service Advisor
Location: Ellesmere Port
Hours: Monday - Friday Shift between 8.00am-7.00pm, Saturday 9.00am-3.00pm (1 in 4 on rota basis)
Salary: £DOE P/A
Due to growth and success, we are currently looking for a Booking Specialist to join our client based in Ellesmere Port.
If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!
The ideal candidate will have gained previous experience within a similar role. Ideally if you have worked within the travel industry previously in relation to customer services, booking of holidays/flight and packages however not essential. You will possess excellent customer service skills, with good communication skills both verbally and written. Deliver a professional service within a timely manner and the ability to work well using own initiative.
What the company offer:
Modern office environment, easily accessible with local transport links within walking distance
In-house training and on-going career development
Pension company contribution
Company Bonus Scheme
Long Service and Employee Awards
Hybrid working options
About the role:
Your responsibilities as a Customer Service Advisor would be:
Monitor and action all email & telephone requests for bookings
Carry out the above in line with set company service level standards in a friendly & professional manner
Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed
Use industry knowledge and initiative to choose best airlines to approach to meet client's requirements
Make sound commercial decisions on margins & pricing on a booking-by-booking basis
Work on own initiative without constant supervision
Update all transactions accurately into the database
Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
Ensure payments are received from clients in good time to meet deadlines
Develop a good understanding of the market and competition
Follow up quotes by telephone or email
Form close ties with staff within airline partners to strengthen relationships
Be aware of, and work towards, sales targets
Answer phones of other departments during busy times
To apply please forward your current CV to firstname.lastname@example.org or call 0151 347 1110 to discuss in more detail
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