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Customer Service Advisor

In or around this area

Sunderland

Job reference

CSS17082021

Salary

up to £19935 per annum

Job Description

Customer Service Advisor

HRGO Recruitment are looking to recruit experienced Inbound Customer Service Advisors to start on the 25th October and 1st November 2021, for a prestigious Contact Centre based in the Sunderland area (SR5 3XJ)

The ideal candidate should have a good customer focused experience, with excellent communication skills. This role is a permanent position and pays £18,180 an annum, plus shift allowance.

Responsibilities and main Attributes: -

  • Receive inbound calls from new and existing customers
  • Communicate the benefits of products and services
  • Build an excellent rapport, understanding their needs in a professional manner
  • Ability to work to targets
  • Excellent communication skills, both verbal and written
  • Data entry and information gathering
  • Ability to work to KPI'S
  • IT literate and attention to detail
  • Experience of working within a call centre environment is desirable
  • Consistent delivery of quality and attention to details
  • Enthusiasm for customer care and satisfaction
  • IT literate and competent

Working between the hours of 8:00am - 10:00pm, Therefore, full flexibility is required for these hours. You will be working full time on a flexible shift pattern - rota will be given 6 weeks in advance In return for this, you can expect to work in a friendly environment with on-site facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices. All candidates must be able to pass a criminal and financial background check prior to start date.

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