Job Title Customer Service Advisor

Hours Monday - Friday 11.30am - 8pm

Payrate £9.20/hour

Benefits Full Training and one to one management, Inclusive environment where your efforts don't go unnoticed, Monthly bonus scheme, Free onsite staff parking, Generous Staff discounts, Pension scheme

HRGO are currently looking for a Customer Service Advisor on behalf of well known and expanding company with an excellent local reputation.

Duties will include:-

• Responding to a variety of customer needs through all communication channels: Telephone, Email and Live Chat
• Pre-sales queries, relating to products types, suitability, advice, measurements, delivery, stock availability and pricing
• Sales order taking, closing sales, recording customer information, arranging and confirming delivery dates with the Transport Team and customers, taking payments, advising Terms and Conditions
• After sales support, inbound and outbound, order amendments, re-arranging deliveries in line with customers needs and expectations
• Complaints handling and resolution, handling initial complaints, investigation, collection of returns or order replacements, agreeing and submitting refunds or Gestures of good will where appropriate.
• Undertaking and completing a variety of minor tasks integral to the service we provide on a daily basis, as assigned or is requested of you by Senior Advisor's, Team Leader or Team Manager
• Providing a positive overall customer experience.

The right candidate should:-

• Be passionate about providing a quality service,
• Have naturally strong customer service skills, together with your excellent telephone manner and ability to resolve complex queries
• Have the ability to work on your own initiative and remain polite and professional at all times.
• Have at least 2 years telephone-based customer service experience (preferably within a fast-paced contact centre environment)
• Be a team player with a kind nature and the willingness to go the 'extra mile' to exceed expectations and always see queries through to resolution.
• High levels of self-motivation and the ability to multi-task
• Posses a willingness to learn and develop yourself, both with new skills and knowledge of our products and processes
• Have a confident telephone manner and excellent relationship building skills
• Have an eye for detail, with good data inputting skills
• Be I.T literate, with the ability to learn and master multiple systems