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Customer Service Administrator

In or around this area

Gillingham

Job Reference

CKCROMG

Hourly rate

£11.80 per Hour

Job Description

Customer Service Administrator

We have an exciting opportunity working on site for a key customer in Gillingham to co-ordinate the supply of industrial consumables.

The ideal candidate:

Previous Customer Service experience is essential, preferably in a customer facing role.

An understanding or hands on experience of stock management is strongly desirable.

Strong communication and relationship building skills.

Excellent computer application skills including Microsoft Office

Business and interpersonal communication skills

Ability to work on own initiative coupled with ability to take ownership and resolve issues.

MAIN DUTIES:

Act as a main point of contact and liaise with internal and external stakeholders.

Source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures.

Liaise with new and existing suppliers and send quotation requests.

Progress purchase orders and update system accordingly.

Accurately record goods delivered into the relevant system and release back orders for delivery to the customer.

Identify new business opportunities and cost savings.

Work with the customers buying team on stock requirements and ensure requests are promptly loaded on the system.

Generate new code requests and liaise with Supply Planners to ensure the supply of goods.

Work with internal and external stakeholders to manage stock and prevent stock outs.

Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary.

This role is a temp to perm role for the right candidate.

Monday to Friday 0700 -1500

If you are free to start immediately please apply today!

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