Job specification

Position: Customer Service Administrator

Location: Flintshire

Hours: Monday - Friday 37.5

Salary: £25,000p/a

Our client is a well-established manufacturer and is looking for an addition to their Customer Service team.

You will provide sales and administrative support to our Sales Managers.

Working closely with customers to support existing and ongoing orders, communicating with our customer base to understand their requirements.

Update them on time-lines.

Handle any complaints and provide them with end-to-end administrative support from point of order.

• Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
• Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
• Monitor aged stock on behalf of the customer.
• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & dispatches.
• Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
• Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
• Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.

The ideal candidate will have:

Excellent customer service and administration skills

Clear communication both verbal and written

Have knowledge of Microsoft Office.

Please call Nicola at HR GO recruitment for more information on 0151 3471110 or email niciola.evans@hrgo.co.uk