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Customer Helpdesk Advisor - Communications Provider

In or around this area

Birkenhead

Job reference

cushelptele

Salary

£18533 per annum

Job Description

Customer Helpdesk Advisor - Communications Provider

Job posted by: Justine Jones

Our client is a well known Telecommunications Provider is seeking 5 Inbound Customer Helpdesk Advisors to join their busy Customer Service Helpline supporting customers with mobile phone related queries.

Opening Hours are Monday- Sunday 7.30am-10pm, on a rota basis (5 out of 7 days) provided 4 weeks in advance with weekly pay. Client will review following 12 week period for a permanent based contract based upon review of performance. Located in Birkenhead within easy reach of bus and train transport links as well as free parking on site.

You will be expected to take enquiries as regards to billing on accounts, technical support with handsets, limits and upgrades of tariffs, taking payments from customers, reinstating accounts and notating all calls in full detail on the system. Handling a high volume of customer service calls coupled with back office administrative duties including amendment to contracts.

This role offers great progression opportunities internally to other departments including Live Chat/Complaints/Quality as well as an on site Sales Team. This is a great role for someone looking to develop their customer service skills from a Retail/Hospitality or other call centre environments.

You will have an excellent telephone manner with good communication skills. Must be committed to delivery of high quality customer service with excellent listening and questioning skills.

Roles are due to start 16th June with full training and support being provided and paid for initially. If this sounds of interest please register with us at www.hrgo.co.uk/register or call Beth or Jon on 0151 203 1757.

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