We use cookies. About our cookie policy

You're interested in

Customer Advisor

In or around this area


Job reference


Hourly rate

£8.91 per Hour

Job Description

Customer Advisor

Job posted by: Justine Jones

Position: Customer Advisor

Location: Knowsley

Hours: Between 8am-6pm Monday-Friday (e.g. 9-5pm/8-4pm/10-6pm)

Salary: £8.91 P/H, Weekly Pay

Our client is a FTSE 250 company, specialising in government contracts such as Defence, Healthcare, and Home Office services. As an internationally renowned company, they pride themselves on career progression and opportunities to develop skillsets further.

Duties and Responsibilities:

  • Manage inbound calls in a timely manner
  • Follow communication "scripts"
  • Understanding and maintaining GDPR rules and regulations
  • Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by going above and beyond
  • Achieve and exceed call quality targets
  • Liaise with other bodies
  • Managing own targets such as call times and other KPIs

Skills and Experience:

  • Good computer skills with accurate data entry
  • Ability to deliver excellent customer service
  • Adaptability to different personality types
  • Strong verbal communication skills along with active listening
  • The ability to display empathy and patience
  • Be able to keep calm under pressure, due to high call volumes
  • Experience in a fast-paced environment

What HRGO offer:

  • Free onsite parking
  • Onsite cafeteria and vending machines
  • Accessible via public transport
  • HRGO rep onsite Monday-Friday to offer support
  • Temp of the month award with prize
  • Covid secure office environment
  • 28 days holiday
  • Pension contributions
  • Weekly pay

Please call Ella/Robyn for more information on 01513471110 or email ella@hrgoliverpool.co.uk / robyn@hrgoliverpool.co.uk

Similar Customer Advisor jobs in the area

Merseyside - Birkenhead
£334 - £356 per week
Merseyside - Wirral
£8.91 - £9.41 per Hour
Merseyside - Haydock
£10.00 per Hour
Merseyside - Wirral
£20000 per annum
Merseyside - Bromborough
£10.50 per Hour
Merseyside - Birkenhead
£334 - £356 per week


Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below.
No file chosen
Start typing your cover letter here
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.