We use cookies. About our cookie policy

You're interested in

Customer Advisor (Inbound onsite)

In or around this area

Knowsley

Job reference

HRGO/10/23

Weekly rate

up to £334.12 per week

Job Description

Customer Advisor (Inbound onsite)

Job posted by: Justine Jones

Job specification

Position: Inbound Customer Advisor (Onsite)

Location: Knowsley

Hours: Between 8am-9pm 5 days out of 7 (weekends on a rota)

Salary: £313.50 - £334.12 per week (Temp to Perm)

We are currently looking for a number of self-motivated individuals with a passion for customer service. Our client is a well established call centre who pride themselves on career progression and opportunities to develop your skills further as full training and support is given.

Duties:

  • Manage inbound calls in a timely manner- Adhering to Call Centre KPI's
  • Follow communication "scripts" set out.
  • Maintain GDPR rules and regulations.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to up-sell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Achieve and exceed Call Quality targets.

Skills and Experience:

  • Good computer skills with accurate data entry.
  • Customer focus and adaptability to different personality types
  • Strong telephone and verbal communication skills along with active listening
  • The ability to display empathy and patience.
  • Be able to keep calm under pressure, due to high call volumes.
  • Experience in a fast- paced environment.

Please call Nicola at HRGO recruitment for more information on 0151 3471110 or email nicola.evans@hrgo.co.uk

Similar Customer Advisor (Inbound onsite) jobs in the area

Merseyside - Wirral
£334 - £356 per week
Merseyside - Knowsley
Not Specified
Merseyside - Wirral
£8.91 - £9.41 per Hour
Merseyside - Birkenhead
£334 - £356 per week
Merseyside - Wirral
£8.91 - £9.41 per Hour

Apply

*
*
*
Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below.
No file chosen
Start typing your cover letter here
*
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 10MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.