We are recruiting on behalf of our client who is currently seeking 6 Car Parts Advisors to join a busy contact centre environment. The roles are full time working any 5 out of 6 days Monday-Friday 9-6 and Saturday 9-5 and are due to start on 22nd September 2021. Full training will be provided for the role we are seeking candidates who have gained previous customer service experience within call centre/hospitality.

Duties will include:

• Answering incoming customer service calls from customers
• Processing requested orders
• Up selling products to customers and advising of current offers available
• Inputting all data onto internal systems
• Processing payment information
• All associated administration duties
• Handle customer enquiries telephonically and via email
• Liaising with customers, suppliers and internal/external departments
• Manage and resolve customer complaints and identify and escalate priority issues
• Follow up customer calls where necessary, once products are available and back in stock
• Document all call information according to standard operating procedures

The roles are based within easy reach of local transport routes. To apply please call us on 0151 203 1757 ask for Jon or Beth or apply direct at www.hrgo.co.uk/register