Airport Passenger Assistants Ongoing job opportunities on a 4 on 2 off shift with planned varying hours working at Heathrow Airport, you will assist Passengers with Reduced Mobility to and from aircraft safely and record the process on PDA with timestamps. To provide a high level of customer service within the time frame set by the Service level Agreement. To assist Passengers with reduced mobility safely on the ramp, marshalling vehicles on/off aircraft following all relevant Healthy and Safety Method statements. Key Duties and Responsibilities: * To collect passengers with reduced mobility from agreed meeting points, assisting them through security into departure lounge and then to board the aircraft. Record timestamps onto PDAs. * To collect PRM from aircraft, escort through Immigration / Passport Control and to reclaim luggage. Help collecting PRMs luggage through H M Customs to the arrivals hall. Record timestamps onto PDAs * To comply with all health and safety regulations for operating procedures and report any incidents/accidents. * To marshall vehicles on/off aircraft * To welcome all passengers, record and update information on INFORM system. * Maintain a professional level of knowledge and skill by attending training courses. * To promote the company as a professional service provider through high standards of customer care and excellent customer service. Liaise and work closely with all airport staff. * Comply with uniform standards * Assist, as required, with any other activity or tasks regarding PRM movements around the airport. Requirements Candidates Must: * Be physically fit: able to lift and push; able to walk considerable distances up and down slopes * Caring, thoughtful and empathetic personality * Ability to communicate effectively with persons at all levels and from all backgrounds, including colleagues * Have a good level of English, both written and spoken * Be willing to work all assigned shifts covering a 24 hour operation with 4 days on and 2 days off, including weekends and bank holidays This is a temporary role, HRGO Recruitment are an employment business supporting the airport industry. We aim to respond to all applications.