Do you have experience in Retail, Hospitality, Entertainment or Call Centre, then we have the ideal role for you, HRGO are currently seeking Inbound Customer Service Representatives to join an exciting new contract working on behalf of a well known Online Fashion/Home retailer and full training is given.

These are full time positions working 40 hours per week between 8am-8pm Monday-Sunday on a rota basis (Weekly Pay). The roles are all temp-perm and are long term positions for those seeking a change in career or new exciting opportunity.

Role

• Within the role you will be required to ensue that a consistent and high quality customer experience is delivered to all customers
• Processing telephone orders and handling all after sales enquiries including delivery issues, account enquiries and returns process
• Proficient in using a variety of communication methods of customer communication as will include telephone, social media, live chat and emails
• Maintaining a positive and personalised relationship with customers to ensure repeat business
• Identifying and escalating any issues to management
• Complying with applicable regulations
• Contacting customers to resolve and queries and complaints in order to resolve any outstanding issues
• Liaising with other internal department on behalf of customers

Skills/ Experience

We are looking for previous experience of dealing with customers both verbal and written and experience of working within a customer centred environment. Must also be proficient in Microsoft Office Suites and strong computer skills

You will be

• Adaptable and ready to handle all queries
• Organised and good attention to detail
• Empathetic and patient as well as positive and enthusiastic

Positions are due to start November initial 4 week paid training .To apply please register with us at www.hrgo.co.uk/register-new upon completion of this please contact us on 0151 203 1757 to advise or email us at cv@calladvisor.co.uk.