1st Line Support Engineer


London - City of London
Not Specified
Permanent
Job Reference
248106/001

HRGO are working with a London based managed service provider who are looking for a new Service Desk Engineer to join their growing team. This will be a permanent position based in the city of London. First stage interviews are available week commencing 12th of August.

Salaries on offer range from 20-26k

Required Skill Set

- You will have good knowledge of Windows Workstations Hardware

- Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)

- Good understand of the Network Stack (TCP/IP)

- Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps

- Experience supporting macOS software (Office, macOS, Open Directory, ServerOS) and macOS hardware knowledge is advantageous.

- Formal IT qualification, ideally MCSE/MCITP or multiple MCPs advantageous but not a deal breaker.

This role would require you to;

- Minimum 2+ years of working with an IT manage service provider

- You should have excellent communication skills

- Excellent Troubleshooting Skills

- Be a keen and a fast learner and be enthusiastic about helping users.

- Confident communication skills across phone, email and face-to-face

- Sound organisational ability and able to prioritise

- Ensuring SLA's are met

- Willingness to gain relevant qualifications and accreditation's

If interested please send an up to date CV to josh.ward@hrgo.co.uk

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