HRGO are working with a London based managed service provider who are looking for a new Service Desk Engineer to join their growing team. This will be a permanent position based in the city of London. First stage interviews are available week commencing 12th of August. Salaries on offer range from 20-26k Required Skill Set - You will have good knowledge of Windows Workstations Hardware - Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.) - Good understand of the Network Stack (TCP/IP) - Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps - Experience supporting macOS software (Office, macOS, Open Directory, ServerOS) and macOS hardware knowledge is advantageous. - Formal IT qualification, ideally MCSE/MCITP or multiple MCPs advantageous but not a deal breaker. This role would require you to; - Minimum 2+ years of working with an IT manage service provider - You should have excellent communication skills - Excellent Troubleshooting Skills - Be a keen and a fast learner and be enthusiastic about helping users. - Confident communication skills across phone, email and face-to-face - Sound organisational ability and able to prioritise - Ensuring SLA's are met - Willingness to gain relevant qualifications and accreditation's If interested please send an up to date CV to josh.ward@hrgo.co.uk