Job Spec

Position: Inbound Customer Services

Location: Birkenhead

Salary: £328- £348 per week + Overtime available 40 Hours per week working any 5 out of 7 days between 8am-9pm

We have an excellent opportunity to join a well established company within Retail Customer Services, full training and ongoing support is provided along with the opportunity of career progression, previous experience within Hospitality, Entertainment, Retail or Call Centre would be an advantage but not essential.

Duties:

• Assisting customers with general customer service enquiries, including opening and closing of store times and other generic queries
• Assisting customer with order placement on website
• Handling queries regarding exchange and refund process
• Handling complaints regarding damaged items/replacement items
• Dealing with disputed deliveries and booking deliveries
• Chasing late deliveries
• Chasing refunds
• Handling escalation calls

Generic Profile

• Excellent telephone manner and clear verbal communication skills
• Call Centre/ Retail Customer Service experience preferred
• Customer Focused, offering a friendly, polite and empathetic tone
• Committed to delivery of a consistently high quality of customer service
• Ability to communicate in a clear and effective manner via different methods
• Excellent listening and questioning skills
• Excellent conflict management skills and objection handling techniques
• Confident personality and skill in striking rapport with the customer
• Basic level of keyboard competence and computer literacy
• Enjoy working within pressurised, target driven team
• Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment

Call for an immediate start on 0151 3471110 or register your details on our website www.hrgo.co.uk/register-new