For more than 25 years, Payzone has dedicated itself to helping small and independent businesses grow across the UK. We specialise in providing payment solutions that make payments easy for retailers, businesses and customers.
Cashless business is booming. In 2016 UK card payments exceeded cash payments for the first time. According to The UK Cards Association, there were 469 card payments every second – that’s 14.8 billion transactions over the year. And contactless payments have grown by 300 per cent over the last three years.
Telesales can be a demanding job. But it’s fulfilling too. What better feeling is there than hearing a satisfied customer thanking you for solving a problem? With the necessary skills each call will get a little easier and end with both you and the client smiling.
Payzone offers fabulous benefits:
Don’t expect everything to go smoothly and when they don’t, be prepared to take a while to get to the resolution:
To experience job satisfaction, you need a realistic expectation of what’s to come. And in all these possible scenarios, patience is essential.
Note that listening goes one step further than hearing. View each word you hear on the call, as a clue to solve a mystery. This requires attention to detail and taking in every word:
A smart tool is to have pen and paper ready at all times, so you can take notes while you listen.
And what if you realise what the person needs? Are you able to change the situation?
Yes, sales and customer services involve set rules & guidelines. But don’t hide behind these or let them limit you. Be creative. When you see a solution, act on it. That’s how you really help and taking initiative transforms a call agent into a manager.
You can see all these tasks go far beyond following a scripted dialogue:
It will be wise to practice these actions before entering your first contact centre job. You don’t want to feel flustered on that first call.