Visitor Experience Host - York | £13.45 per Hour | Part-Time | Immediate Start
Are you passionate about delivering exceptional customer service? Do you enjoy meeting people from around the world and working in a unique historic setting?
HRGO Recruitment is recruiting on behalf of York Minster for enthusiastic and friendly Visitor Experience Hosts to join their Visitor Experience Team for the busy summer season.
This is a fantastic opportunity to work at one of the UK's most iconic heritage attractions, welcoming visitors, supporting memorable experiences, and helping create a positive and lasting impression for guests from across the globe.
Benefits
- £13.45 per hour
- Weekly pay
- Part-time hours
- Seasonal opportunity through to the end of September
- Pension scheme
- Cash health plan
- Virtual GP access
- Employee Assistance Programme (EAP)
- PerkBox discounts platform
- 10% staff discount in the York Minster Gift Shop
- Discounts with selected local businesses
- Free on-site parking (subject to availability)
- Full training provided
Working Hours
- Part-time position
- Typically 3 to 5 shifts per week
- Average shift length of 6 hours
- Day shifts between 9:15am and 5:00pm
- Weekend working required on a rota basis
- Occasional evening work may be required to support events
The Role
As a Visitor Experience Host, you'll play a key role in ensuring every visitor enjoys a safe, welcoming and memorable experience.
Key responsibilities include:
- Welcoming visitors and providing a friendly, professional first impression
- Assisting with visitor enquiries, ticketing, events and activities
- Supporting visitor experiences throughout the Minster, Museum and Tower attractions
- Managing visitor flow and queues during busy periods
- Promoting York Minster's services, events and visitor experiences
- Delivering exceptional customer service and acting as an ambassador for York Minster
- Supporting visitors with accessibility requirements and individual needs
- Maintaining clean, safe and accessible public areas
- Identifying and reporting health, safety or security concerns
- Assisting with emergency procedures and evacuations when required
- Providing first aid support following training
- Working collaboratively with colleagues across the organisation
About You
We're looking for someone who is:
- Experienced in a customer-facing role
- Friendly, confident and approachable
- Passionate about delivering outstanding customer service
- Comfortable engaging with people of all ages and backgrounds
- Positive, proactive and able to remain calm under pressure
- A strong team player with a flexible approach
- Aware of health and safety responsibilities
- Comfortable using computer systems and Microsoft Office applications
Desirable Experience
- Hospitality, tourism, retail, leisure, heritage or visitor attraction experience
- Till or ticketing system experience
- Additional language skills
- An interest in history, heritage, architecture or tourism
- Experience supporting events or public-facing activities
Please Note
This role will involve:
- Standing for extended periods
- Working both indoors and outdoors
- Accessing all public areas of the Minster, including heights and confined spaces
- Participating in Tower Challenge duties, including climbing 275 steps (full training provided)
- Working during weekends and peak visitor periods
Apply Today
If you're passionate about people, customer service and creating memorable visitor experiences, we'd love to hear from you.
Apply now and a member of the HR GO Recruitment team will be in touch.
