Venue Account Manager
£28,000 Pro rata £14,000-Six-month contract initially
Initially a six-month contract with the potential of extending further
Venue Account Manager to account manage a portfolio of exhibition organising companies / events to ensure excellent customer service at all times and to sell and up-sell these customers existing and potential new services. For this position you will need to have excellent verbal and written communication skills with the ability to build and maintain relationships with a broad range of people and be technically minded. You will need to have at least 2-3 years customer service/ sales experience with fantastic results to match within an office environment and very systems orientated. Due to the nature of the role and the business you will have a willingness to work unsociable hours when required e.g., weekend work and late nights. You will need to have effective time management skills coupled with being administratively well organised and methodical with great diligence.
Main Duties and Responsibilities
Advising customers on what service they should order - Selling all services from Internet connectivity, telephony, and any other related services to exhibition Organisers and their customer base.
Be the primary contact for the Organiser of your event within the company. When the event
arrives on-site, visit the Organiser on the first morning of build, the last day of build and the opening day of the event.
Feedback to the Head of the company & IT any potential services which could enhance the
existing product portfolio). Generate ideas which may boost revenue relating to your allocated events and report back to the Head of the company & IT.
Field calls coming through on the sales number. Seek to maximise sales during contact with customers.
Process orders from Organisers and Exhibitors on the sales order processing system (Ungerboeck)
Process credit / debit card & cheque payments and work closely with Olympia Accountancy team.
Field queries from the engineering team regarding orders posted on Ungerboeck.
Ensure that all information given is correct and that the engineering team have all relevant plans.
Management of the service desk for your allocated events. Resolve any problems
that may arise on-site and escalate to the Strategic Account Manager where appropriate.
Ensure that all Health & Safety requirements are complied with.
Instigate and maintain regular contact with all allocated Organiser accounts, reporting
back progress on each, on a monthly basis to the Head of the company & IT.
Keep the Head & IT informed of any significant developments on your event
which may affect revenue in either a positive or negative manner.
Achievement of all sales targets and new business targets in the financial year at both individual and team level.
Organisers and exhibitors who are receptive to new ideas for products and services.
Organisers and Exhibitors who have a positive perception of customer service
Providing support and sharing of key information about allocated events with all members of staff.
Correct and timely processing of customer orders and associated payments
Timely delivery of all payments and associated documentation from Service Desk back to the office post-event.
Resolution or escalation of customer queries to management if required.
If you are looking for an exciting position and have the right skills and experience please send your cv to Martina today
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