Location: Hythe, Kent Contract: Permanent, Full-Time Pay: £28,500 - £35,000 per year (depending on experience) Hours: Monday to Friday, Office-Based
Role Overview
HRGO Recruitment Ashford is seeking an experienced and proactive Transport Operations Coordinator to join a busy and growing logistics business. This is a hands-on role requiring daily coordination with drivers, customers, and the wider transport team to ensure collections and deliveries run smoothly across the UK and Europe.
The ideal candidate will be highly organised, detail-driven, and confident managing both planning and customer communication.
Key Responsibilities
Plan and coordinate daily transport operations alongside the planning team.
Communicate with drivers to provide accurate collection and delivery details.
Monitor all vehicle movements, driver activity, and shipment progress throughout the day.
Keep customers fully informed on job statuses, changes, and delivery confirmations.
Reconcile transport orders and ensure all systems and databases are kept fully up to date.
Check and file driver paperwork, timesheets, GPS data, and working time records.
Enter customer orders into the internal invoicing system.
Prepare weekly cost sheets for regular billed customers.
Update customer portals and the company fleet management system.
Support the Transport Planning Team with day-to-day operations.
Respond promptly to phone calls and emails, maintaining excellent customer service.
Carry out any additional duties assigned by the General Manager.
Essential Skills & Experience
Minimum 5 years' experience in road haulage, logistics, or fleet planning.
Strong written and verbal communication skills.
Excellent organisational and multitasking ability with high attention to detail.
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
Confident telephone manner and customer service approach.
Flexible and adaptable working style with a problem-solving attitude.
Own transport is essential due to the location.
Positive, team-focused mindset and good sense of humour.
Benefits
Casual dress
Company events
Company pension
Free on-site parking
Life insurance
Private medical insurance
Interested? Apply today or contact HRGO Recruitment - Ashford Branch for more information.
