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Trade Counter Assistant

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Trade Counter Assistant

Job posted by: Natalie Morgan

HRGO are looking for a Trade Counter Assistant for our client based in Ashford. You will be providing an outstanding level of customer service on our busy trade counter for a rapidly expanding retailer, with fantastic product ranges at competitive prices.

Your Responsibilities:

  • To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.

  • Building rapport with customers and proactively generating sales through the upselling of products.

  • Investigating and resolving customer issues, escalating to the Branch Sales Manager where appropriate.

  • Overseeing your allocated areas within the shop ensuring adherence to Health and Safety requirements, keeping the area clean and tidy, ensuring products are correctly priced and the display is well organised.

  • Taking cash, credit card and account purchases via computerised tills, and reconciling cash at the end of the day.

  • Taking customer orders over the phone and in person and having an eye for detail to ask the right questions if an order doesn't look/sound right.

  • Setting up trade and customer accounts on the FFX system.

  • Answering and resolving telephone queries from customers.

  • Organising the stock room and general stock replenishment, especially to your designated areas.

  • Monitoring stock levels and helping to minimise stock loss by watching for theft and through advising management of discrepancies.


  • Good working knowledge of power tools and accessories, hand tools, general construction consumables, fixings and building materials.

  • Previous customer service experience.

  • Good IT/system skills.

  • Using mechanical handling equipment e.g. fork lift trucks (if licenced).

This role will be 40 hours per week and the following two week rolling shift pattern -

Week 1 - Monday - 7.30am -12.30pm , - Tues, Thurs, Friday , Sat - 7.30am - 5.30pm

Week 2 - Monday - 7.30am -12.30pm, - Tues, Wed, Thur , Friday 7.30 - 5.30

This is a permanent position and is an excellent opportunity to work with a successful, company. If you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

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