Location: London / Field-based (UK travel required)
Salary: £35k base salary plus use of a company vehicle and fuel card
Role Overview
We are seeking a skilled and proactive Installation & Maintenance Engineer. The successful candidate will be responsible for the installation, configuration, and ongoing support of hosted and on-premises telephony systems in the London region. This is a field-based role, requiring frequent travel and a strong commitment to delivering high-quality service and customer satisfaction.
Key Responsibilities
Install, configure, and maintain a range of telephony systems (hosted and on-premises).
Diagnose, troubleshoot, and resolve technical faults both on-site and remotely.
Perform network and infrastructure checks to ensure optimal telephony performance.
Collaborate with project teams to deliver installations within set timescales.
Provide end-user training and complete thorough system handovers.
Maintain accurate service records, documentation, and configuration details.
Uphold company standards for professionalism, safety, and customer care.
Skills & Experience
Proven experience working with telephony systems such as Microsoft Teams, IPECS, and Gamma.
Strong understanding of SIP, LAN/WAN, firewalls, and general networking principles.
Excellent fault-finding and problem-solving skills.
Outstanding communication and customer service abilities.
Ability to work independently as well as collaboratively within a team.
Strong time management and organisational skills to handle multiple projects.
