Hours:- 37.5 per week 5 days between 8am-8pm Monday - Sunday

Location:- Working from home, but will need to attend 2 weeks training in Newcastle (NE1) from Tuesday 4^th May

HRGO are currently looking for Apprenticeship Service Helpline advisors to work join the National Apprenticeships Service team. Handling inbound tasks from employers, training providers and employer-providers and end point assessment.

The post holder will be responsible for:-

• Identifying technical support queries and taking the customer through a step by step process to reach a successful resolution.
• Raising complex queries to Tier 2 technical support
• Managing ongoing incidents by providing regular updates and gathering further details when needed.

Your day-to-day duties will include:-

• Handling inbound tasks from customers who requiring assistance or information in regards to their online accounts.
• Setting up new accounts
• Dealing with queries relating to funding and the apprenticeship levy,
• Some technical support assistance.
• Handling incoming telephone calls and emails,
• Some outbound calls to update customers on any ongoing issues.

Core hours required are 8-8 and you would be required to work 37.5 hours a week (5 days a week within these hours).

There may occasionally be a requirement to work outside normal office hours when necessary, therefore a flexible attitude to working hours is essential.

Salary is £8.91 per hour.