We're recruiting a Sea Logistics Administrator to join a busy, customer-focused sea freight operation supporting temperature-controlled (reefer) shipments. You'll be the first point of contact for customers and partners, providing updates, progressing clearances, and ensuring shipments move smoothly through UK ports.
No prior experience is required full training can be provided however you must be computer literate and have your own transport.
Key responsibilities
Act as the first point of contact for customers, hauliers and overseas agents, supporting daily operations
Support customs clearance of sea freight shipments into the UK via multiple ports
Provide daily customer updates on sea freight arrivals and merchant haulier deliveries
Coordinate with shipping lines regarding DROs and general shipment queries
Communicate with Port Health/Plant Health, Port Authorities and UK Border Force to resolve clearance issues
Process CHED-D, CHED-P, CHED-PP and organic applications
Raise customer invoices as shipments are delivered and liaise with the accounts team on shipping line pre-payments
Respond promptly and accurately to customer/service provider queries
Support/lead activity within the team to deliver excellent customer service
Be available for occasional after-hours calls (company mobile phone and laptop provided)
What we're looking for
Strong IT skills (Microsoft Office and the ability to learn internal systems)
Excellent written and verbal communication skills
Able to work under pressure, multitask and manage changing priorities
Flexible approach to working hours during peak periods
