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Scheduler / Regional Planner booking out Engineers

In or around this area

Borehamwood

Job reference

251647/001

Salary

up to £28000 per annum

Job Description

Scheduler / Regional Planner booking out Engineers

Job posted by: Martina Goonan

Scheduler/ Regional Planner booking out Engineers

Borehamwood

£24,000- £28,00 DOE

My client is a leading manufacturing /distribution company looking for an experienced Scheduler/ Planner. You will be responsible for the coordination of the client appointments / call outs to sites and you will be expected to manage these appointments throughout your shift. You will have experience of booking out Engineers on jobs and will look after your own region of clients and engineers. This is a busy role and requires someone who has a strong customer service focus, clear communication skills, highly organised and experience of dealing with SLA's ad KPI's. It is also beneficial if you have worked in a scheduling role. As a Scheduler, you will be responsible for the coordination of the client appointments / call outs to sites and you will be expected to manage these appointments throughout your shift. Your main day to day tasks will include coordinating preventive, predictive and corrective routing for the engineers in the field.

Due to the nature of the business our client is a very reactive environment and at times highly pressured, therefore the successful individual needs to be able to manage the expectations of the company in a professional, efficient and proactive manner. Through extensive training, continued support and leadership, every individual is part of a team and with this is in turn expected to support all departments where required.

Key requirements:

Customer focused with the ability to build strong relationships both internally and externally

Self-motivated and focused with the ability to work well under pressure

Must be computer literate

Reactive planning background with geographical knowledge

Target driven

Adaptable while thinking outside the box

Excellent organisation skills with the ability to multi-task

Ability to take ownership of the role and responsibilities

To ensure all Service Desk functions run smoothly within the Companies and Customers' expectations:

Planning

Daily planning of reactive jobs for engineers within specific regions in line with agreed SLA

Ensure team engineers are on schedule for completing all planned jobs and ensure actions are taken where changes/flexibility are needed in line with agreed SLA

Daily planning of service jobs for engineers within specific regions in line with agreed SLA

Ordering the correct materials/parts/kits for jobs, taking ownership to ensure kits are received in line with agreed SLA

Raising required passes/permits for upcoming jobs

Work with other internal departments to plan/complete required jobs in line with the needs of the company

Administration

Monitor incoming team and individual emails and action

Upload jobs from customers

Deal with incoming calls and action where required

Update customer portals in line with agreed SLA

Review closed jobs and post for invoice in line with agreed SLA

Being first point of contact for Customers within your specific region

Managing quotes and agreements for jobs

Liaise with internal departments to ensure communication is clear while doing the best for the Customer

To be considered for this position you will have experience of booking out engineers to various sites as you will be looking after your own region of clients and have lots of experience of dealing with KPI's and SLA's. As well as target driven you must be able to multitask and be very customer focused with excellent leadership skills.

With clear management by objectives outlined within the role, daily reporting and quarterly/6 monthly reviews take place in line to support all individuals in their personal and professional goals while pushing the requirements of the business.

If you are looking for progression within your already successful career and would like to join this highly successful company then don't delay, apply today!!

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