My client is a dynamic and ambitious manufacturing company and is considered one of the most technically proficient firms operating in this market. The key to their success within this fast-moving environment is outstanding technical expertise within the sales and production teams, coupled with a high level of customer service.
The role This position includes all aspects of sales order administration as well as customer care, support and service, and full support for out-of-office sales staff. This position is 100% office based.
Key responsibilities (approx. workload split)
Order processing & amends - 30%
Customer enquiries (phone, web forms & emails) - 15%
MSDS requests & checks - 15%
Customer portal administration - 6%
Sample requests - 6%
Transport control - 6%
Case files (complaint processing) - 6%
SOP administration - 3%
Price list production - 3%
Dashboard upkeep - 3%
Data uploads - 3%
Report production (e.g. CBAM reports) - 3%
Desired skills & experience
Strong and natural computer skills, especially Microsoft Office applications
Especially competent in Excel
Good customer care skills
Ability to solve customer issues with maximum customer satisfaction
Previous experience in a similar role would be an advantage
Good mathematical skills
The person
Very strong attention to detail with a high level of accuracy
